Terms & Conditions

These terms & conditions (“T&Cs”) form the agreement between you and us and govern your use of this web site and any purchases you make from us. By using this web site and/or by purchasing through it, you signify your agreement to be bound by these T&Cs.

If for any reason we cannot supply your order from stock you will be contacted and given the option of waiting for the item(s) to come back into stock or of cancelling or amending your order.

When you place an order, it will not be considered to be accepted until we send you a confirmation by e-mail confirming the order and the availability of the items being ordered.

Please check this order confirmation carefully and notify us immediately if it is incorrect. If your order confirmation is incorrect or you need to cancel or amend an order after you have placed it, please contact us immediately by e-mailing katy@mcgrumpyandsnuffles.co.uk and we will where possible try to accommodate your request.

Where delivery charges apply, delivery shall be made at the prices indicated within this web site, unless otherwise agreed in writing by us. The dates quoted for delivery of goods  (28 days from order ) are approximate only and we shall inform you and offer you the option of amending your order should there be any delay.

When you receive your delivery, please check it carefully and contact us immediately by e-mailing katy@mcgrumpyandsnuffles.co.uk if anything is missing, damaged or not as ordered. We will consider you to have accepted your delivery if you do not notify us within 48 hours of receipt, that there is a problem.

If you wish to return an item to us for a refund or replacement (if applicable), you may do so within 30 days of receipt, provided that the item returned is unused and in its original as supplied condition (with tags attached and original packaging). Refunds shall be made within 30 days of receipt of any returned item.

You may post returns at your own cost to McGrumpy and Snuffles, Unit 8, Duck Farm Court, Aylesbury, HP20 2SQ. Please include your contact details and an explanation of why you are returning the item(s). We cannot be liable for loss or damage to items when they are being returned to us by post, so you are advised to use a tracked service with insurance cover such as Royal Mail Special Delivery.

Please do not attempt to use another users registered account or to use the web site in any manner not permitted by these T&Cs or in any unlawful manner or in any manner which could damage, impair or disable the web site. Otherwise we may terminate your account and or use of this web site.

We work hard to ensure that the material posted on our web site is correct, however all errors and omissions are excepted and we make no representations or warranties as to the accuracy of the information displayed. No information contained within this web site should be considered as a substitute for advice from a qualified vet. If you spot something which is wrong please let us know and we will endeavour to correct it. As a growing business we reserve the right to change the content of this web site and our T&Cs at any time.

We have provided links from this web site to a number of other web sites, which we think you may find interesting. We have no control over and are not responsible for the content of those web sites. If you do decide to access any of the web sites linked to this web site, you do so entirely at your own risk.

You may not link to this web site from any other web site without our permission, if you would like to link to us, please contact katy@mcgrumpyandsnuffles.co.uk

The Boring legal bit (sorry):

These T&Cs, your use of this web site and any purchases shall be governed by and construed in accordance with the laws of England and any dispute arising from the same shall be subject to the exclusive jurisdiction of the English courts.

If any provision of these T&Cs is held by any competent authority, to be invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected thereby.

The operator of this web site is McGrumpy & Snuffles ltd and we retain and assert our legal rights as copyright holders in relation  to material on this web site. You must not reproduce any image or text without our prior written approval.

All prices shown are in pounds sterling and are inclusive of VAT where applicable.